Sales order process is crucial for delivering a seamless customer experience, so it's important to get it right. Tools like SalesHero can help businesses automate sales order creation, ensuring your information stays accurate and up to date.
A sales order is a key document created by a seller to confirm the sale of goods or services to a customer. It includes important details like the quantity, quality, price, delivery date, delivery address, payment method, and any other terms related to the sale. This document acts as a formal agreement and helps businesses track and manage the orders they fulfill.
Document Type
Purpose
Issued By
When it's Used
Sales Order
Confirms the sale of goods or services to a customer.
Seller
After customer accepts a quotation or places an order.
Quotation
Offers potential customers a price for goods or services.
Seller
Before the customer places an order, as part of sales negotiation.
Invoice
Requests payment from the customer after goods/services are delivered.
Seller
After delivery of goods/services, when payment is due.
Purchase Order
Authorizes a supplier to deliver goods or services.
Buyer
When a buyer wants to order goods/services from a supplier.
Generally, a sales order should includes the following details:
Company name and contact information
Customer name and contact information
Customer billing information
Customer shipping information
Product or service information
Price before taxes
Tax, delivery, and shipping charges
Total price after taxes
Any previous deposit
Current balance
Terms and conditions as defined by your company
Signatures
Any other relevant information as needed"
The process begins when a customer sends a Request for Quote (RFQ) to a Seller. The RFQ typically includes details about the product or service the customer wants to purchase, such as quantities, specifications, and any special requirements. This step helps the vendor understand the customer’s needs and prepares them to provide an accurate quote.
In response to the RFQ, the seller prepares and sends a quote back to the customer. The quote includes pricing, terms of sale, delivery timeframes, and any additional conditions. This step allows the customer to evaluate the offer and decide whether to proceed with the purchase based on the terms provided.
If the customer agrees to the quote, they issue a Purchase Order (PO) to the seller. The PO acts as a formal request to purchase the goods or services at the agreed terms. It includes important details such as item descriptions, quantities, pricing, and delivery requirements. The customer’s approval signifies their commitment to the transaction.
Upon receiving the PO, the seller processes it by creating a sales order. The sales order includes all the details from the PO, along with any necessary internal information for processing, inventory management, and fulfillment. This step ensures that the vendor has a clear record of the customer’s order and can begin preparation for delivery.
After creating the sales order, the seller sends it back to the customer for confirmation. This confirms that both parties agree on the terms, including the price, quantity, delivery date, and any other relevant details. Once confirmed, the seller proceeds with fulfilling the order, initiating production or gathering the items for shipment.
Efficient Order Processing
With just a few taps, sales reps can create and send accurate sales orders, reducing errors and ensuring quicker delivery.
Faster Approvals
If sales orders need approval, the app speeds up the process with automated workflows, cutting down delays.
Easy Sales Order Customization
Sales reps can easily change quantities, add discounts, or modify details to meet customer requests. This flexibility creates a more personalized and professional experience.
Anytime & Anywhere
Sales reps can access the app from anytime and anywhere for sales order creation. This lead to faster delivery and better communication, boosting customer satisfaction and loyalty.
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